Please read carefully the terms and conditions given below.
General Conditions of Contract – (Version November 2014)
These General Conditions of Contract governing the purchase, at a distance and not, of the Securities Input (defined below) for national and international events of the show and / or cultural entertainment and sport, made by TeeNove in the name and on behalf of ‘ Organizer (as defined below).
The online publication of the General Conditions of Contract and the confirmation of the purchase order provided by the Consumer TeeNove apply as a “confirmation of the contract on a durable medium” pursuant to art. 51, paragraph 7 of Legislative Decree no. 206/2005 (“Consumer Code”).
The general conditions of the contract, the following definitions shall apply, it being understood that the definitions in the plural will apply to the relevant term in the singular and vice versa:
TeeNove is TeeNove .., a public company leader in Italy in providing ticketing services, marketing, information and e-commerce for entertainment, sports and culture. Pursuant to and for the purposes of Art. 49 of the Consumer Code, the identification data of TeeNove are: TeeNove .., registered office in – Rome (Italy); tel. +39 327-0690395; . Site: http://www.TeeNove.com
For any inquiries and / or complaints, please contact our customer service section exclusively through the site: http://www.TeeNove.com/help.
Customer: is the person who sets up against the Organiser, the effect of the Services TeeNove, the purchase of the Title of Entry by electronic means (eg websites and applications tablet / smartphone) or by telephone or through sales network affiliated with TeeNove.
Consumer: the customer is the person who is acting for purposes outside his trade, business, craft or profession.
TeeNove services means services provided by TeeNove in correlation with the sale of securities admission that intervenes between the Customer and the Organizer and concerning the reservation of the Title of Entry, delivery or other forms of making available to the customer Title of Entry and the additional ancillary services pertaining to the sale of the Title of Entry, if requested by the customer, but excluding, in each case, the provision of benefit corresponding to the Event, which is the sole responsibility of the Organiser as identified in relation to each individual event, in the name and on behalf of which TeeNove acts.
Services Agreement TeeNove: is the contract that is established between TeeNove and the Customer with respect to the provision of the Services TeeNove, intended governed by the General Conditions of Contract, from the various requirements set forth in the individual phases of the purchasing process from a distance, where applicable , and warnings on the Title Input purchased.
Sales Contract: the contract is established between the organizer and the customer for the sale of the Title of Entry, due to the provision of the Services which TeeNove governed by Contract Services TeeNove, both contracts intended governed by these Terms of Contract, by the various requirements set forth in the individual phases of the purchasing process from a distance, as applicable, and the warnings on the Title Input purchased.
Contract: the Contract Services TeeNove and Sales Agreement, if taken together or separately depending on the case, governed by the General Conditions of Contract.
Holder of the Security Entry: is the entity that holds legitimately and in accordance with these Terms of a Title Input purchased by the Customer.
Event: is the manifestation, the show or the representation in which the title of input attributes to the Holder of the Security Input the right of access.
Festival: is the manifestation, the show or the representation in which the title of input gives the right of access to and including an exhibition of the most artists in the context of the same event.
Organizer: is the subject of the Event organizer with respect to which the relevant Title of Entry was issued, with which it concluded the Contract of Sale and in the name and on behalf of which acts TeeNove. Pursuant to and for the purposes of Art. 49 of the Consumer Code, the identification data of the Organizer are listed in the “Event info” page of the website of TeeNove containing the description of the Event.
Title of Entry: is the document, in digital form, issued by TeeNove legitimizing the Holder of the Security Entry access to the venue of the event.
Location of Event: is the set of building and land that make up the places of performance of a specific event.
3. Securities Input and Events
3.1 All Noteholders of admission must be accompanied by a valid Title Input to enter the venue of the event. Apply to them the rules applicable to the Customer as disclosed in relation to the single event that is still applicable to the Customer or the Event.
3.2 Title of Entry must be purchased through the sales channels operated by TeeNove or entity authorized by TeeNove the marketing of securities admission. In case the title of input has been purchased by the customer to persons other than those listed above, or if the title of input has been lost, stolen, duplicated or obtained contrary to the General Conditions of Contract, the Holder of the Security of Admission will not be authorized to access the venue of the Event Organizer or will be forced to abandon it.
3.3 Title of Entry can not be sold by the Customer for consideration or may be subject to brokerage.
3.4 TeeNove can cancel at any time, at the request of the Organiser and / or the authority responsible for the protection of order and public safety, a Title Input also already issued or a purchase order already made both for technical reasons and / or organizational (other than those referred to in paragraph 7) and when there are problems at the actual payment by the customer of the Title Input.
The customer has the right, in case of cancellation, the refund of the price paid for the Title of Entry and other expenses paid to TeeNove (including shipping if the shipment has not already been done) the manner and the time limits established by ‘ Organizer, unless the cancellation depends on the failure to pay the actual title of input by the customer.
3.5 TeeNove, not an exclusive distribution network nor the manager of the decisions of sale related to a specific event, is not responsible for the type of seats offered for sale by the Organiser and does not guarantee that the securities purchased through its input channels sales represent, for each type, the best available at the time of purchase by the customer or the best places that can not be offered for sale at a later date by the Organiser.
3.6 The price of the Title of Entry is notified by the Organizer and known to TeeNove at the close of the acquisition of the title of input by the customer. Any lower price after purchase by the customer were applied by the Organiser to tickets of the same type or with respect to events to be held on a particular date, the customer will not give right to a refund of the difference.
4. Payment instruments
TeeNove reserves to apply, for security reasons, limitations and exclusions to payment instruments used by the customer to pay for the securities purchased input.
Payments by credit cards: American Express and Diners Club are managed by the parent company CTS EVENTIM AG & Co. KGaA, Contrescarpe 75 A, D-28195 Bremen, Germany.
Payments with Visa and Mastercard are managed through the group company CTS EVENTIM Nederland BV, PO Box 69507, 1060 CN Amsterdam, Netherlands.
5. Price of Securities of input and service fees
The price of the Notes of input is shown on the title of the same input, including any presale applied by the Organiser. TeeNove applies on every sales transaction and as remuneration for services TeeNove, service fees depending on agreements with the organizers and, in any case, at its discretion. These fees are explicitly highlighted in the most suitable way in correlation with the different sales channels used by TeeNove.
The price of admission of the Securities, as well as service fees and shipping costs, as well as any other advertised price on the website shall be construed TeeNove inclusive of VAT.
6. Right of withdrawal
The Consumer acknowledges that having the contract for the supply of products and services related to leisure for which the supplier agrees to provide the latter with a date or a period of performance, does not apply the right of withdrawal provided art. 52 of the Consumer Code.
The right of withdrawal is instead applied with reference to the distance selling of goods other than securities admission, unless such goods fall within the categories for which the withdrawal right is expressly excluded by art. 59 of the Consumer Code. In this case, the right of withdrawal may be exercised within 14 days from the date on which the consumer has acquired the physical possession of the property purchased by sending an explicit declaration of the decision to withdraw from the contract through the site: http: / /www.TeeNove.com/recesso.
7. Event postponed or canceled
7.1 TeeNove, as a mere supplier of services TeeNove and actor in the name and on behalf of the Organiser in connection with the sale of securities admission, is not, in any circumstances, responsible for any postponement or cancellation of the event on the part of ‘Organiser. In case of postponement or cancellation of the event, the organizers, TeeNove inform the Customer, in the name and on behalf of the Organizer himself, the initiatives that it has adopted in relation to a refund or exchange of securities related input Event postponed or canceled.
7.2 Subject to the provisions in paragraph 7.1, in no event shall the Customer may request TeeNove reimbursement of service fees, the possible award of insurance coverage, the shipping costs (if such a mode of delivery of the Securities of input has been chosen by the customer) and the cost of the gift chosen by the customer, since these amounts of remuneration has indeed supply by TeeNove Services TeeNove and independent from the subsequent supply by the Organizer of the service of holding the event.
Fermo staying that will be the sole responsibility of the Organiser the choice on whether to refund the booking fee, the Customer acknowledges, even for the purpose of awareness of their purchase decision, that the presale possibly not retained by the Organizer exceed 13% of the total price of the Title of Entry.
Where the Organiser notifies the cancellation of the event and the refund of the Title of Entry, if delegated to do so by the Organiser, TeeNove will refund operations, according to the timing and manner decided by the Organiser and the extent which has received from the necessary funding.
The Securities of admission for these events can not be swapped with securities input for other events.
7.3 Where the event is made up of a Festival, the list on the website of TeeNove the names of the participating artists must still be considered as an indication, and therefore if one or more artists expected as participants did not intervene in the Event or is replaced, this lack of participation or replacement in no event be regarded as a cancellation of the event, except that the same event is canceled by the organizer as a whole.
7.4 In any case, TeeNove not replace the Title of Entry in the event that it proves the lost, damaged, destroyed or damaged, or if the title of input has been stolen, or it is also partially unreadable as presented by the Customer not perfectly intact .
8. Mode Valet
8.1 In the event of a sale electronically, the customer has the option to choose between (i) the delivery to your home (still charged to the customer, in this case, the cost of shipping to the extent that will be announced at the time of ‘purchase), (ii) collection at the Place of the seal to be made on the day of the event itself, and (iii) if made available by TeeNove, printing of securities entrance to his home, except for the case in which the Organizer requires shipping mandatory.
8.2 In case of withdrawal at the Place of the Event or other place designated by the Organizer, you can pick from at least one (1) hour before the start of the Event.
8.3 If the shipment is requested at your location, delivery will be made by courier within a few days of the purchase date.
8.4 If you want to print to your home or managing the Title Input in digital format, the Customer must take all the specifications on the website www.TeeNove.com
9. Limitation of Liability and rights TeeNove
Except in the case of willful misconduct or gross negligence, TeeNove assumes no responsibility for expenses and damages, direct or indirect, of any nature, suffered by you in connection with the sale of securities admission. TeeNove also reserves the right, except in relation to a transaction already concluded with a consumer, to withdraw, modify, suspend or interrupt any function or service rendered by it in connection with the sale of securities Lobby, where this is required or appropriate for technical and / or organizational.
The Securities of input can not be used for political, commercial, advertising or other promotional reasons (such as, for example, such awards in competitions or sweepstakes) unless the prior written approval by the Organiser and / or, if what authorized by the Organiser, by TeeNove.
The customer who uses the Securities input in violation of this provision shall be liable for damage caused by their behavior and may be prosecuted judicially.
11.1 Even in the event that any of the standards set forth in these General Terms and Conditions is unenforceable, the other will continue to have full effect.
11.2 The Contract is subject to Italian law.
The Parties agree that it is expressly excluded the application of the United Nations Convention on Contracts for the International Sale of Goods, adopted in Vienna on 11 April 1980.
Jurisdiction to decide any dispute arising out of or in any way connected with the Agreement and the General Conditions of Contract will be the court of residence or domicile of the consumer or, in other cases, only one in Milan.
11.3 These General Terms and Conditions, the various requirements set out in the early stages of the sales process from a distance, as applicable, and warnings on the Title of Entry are the entire contractual agreement between the Customer and TeeNove.
In case of conflict between the provisions of these General Conditions of Contract, as published in Italian, and the corresponding text published by TeeNove in English, as well as in case of conflict with the Italian version and the English version of any other content contract, the Italian language version shall prevail.